We value our reputation in the provision of expert support to our clients through the delivery of impactful interventions via a community of expert practitioners.

We also recognise that at times, when working in human systems, it may be necessary for clients to raise a concern.

We welcome such feedback as opportunities to resolve problems at the earliest opportunity and learn from them.

If you wish to raise a concern, for whatever reason, we ask that you make contact as soon as you are able.

We will acknowledge your concern within 24 hours and propose a pathway to resolution.

We will convene a meeting of all parties to agree the facts and identify any action necessary.

We will provide a full response to your concern no later than 7 days of the fact-finding meeting.

How to raise a concern.

If you have any concerns, you can make a complaint to us at One Peter Four, 22 Alma Road, Birkdale, PR8 4AN, e mail, peter@1peter4.co.uk , or telephone 07527 816616.

Responsibility

All associates have responsibility to accept their personal involvement in the practical application of this policy, but specific responsibility falls upon the Directors to communicate and apply this policy.